Privacy notice

What this notice covers

Red Ink Media uses the information you share through this website to respond to project enquiries and support our work with you. This notice explains what the website collects, how it is used and how to contact us about your information.

Information you share

The existing project form asks for your name, company, role, work email, message, audience and indicative budget. You may also provide a project interest, desired launch date and extra context. We record your consent and the time of submission. The story enquiry form requires only your name, work email and message. Company, role, audience, route, budget, timing and notes are optional. Submitting that form is a request for Red Ink Media to respond; we record the displayed notice version and submission time. Please share only information relevant to your enquiry and avoid including sensitive personal information about yourself or others.

How we use it

We use these details to respond, understand your brief, recommend an approach, prepare a quotation and communicate about a potential or agreed project. The website also uses limited technical information for security, spam prevention and troubleshooting. Submitting a project enquiry does not subscribe you to a mailing list.

Website storage and security

The site uses essential website and security services. Our website providers may process your IP address, requested pages, browser information and access times for security, spam prevention and operation. The retention periods for separate hosting and security logs and backup copies have not yet been confirmed; these are not limited by the 30-day aggregate reporting window.

The enquiry form uses a temporary, hashed IP-based counter to limit repeated submissions. The existing corporate-film enquiry journey keeps validated campaign values in browser session storage and may include them, the landing-page path and a Google click identifier (gclid), if supplied, in the enquiry email, separately from optional audience analytics. The story enquiry page includes the five validated campaign fields described below with the enquiry email only after Google Analytics is allowed. Your project brief is sent to Red Ink by email; this form does not create a separate database of enquiry messages.

Analytics and external services

Our corporate-film enquiry page and its linked project-enquiry journey offer optional Google Analytics. It loads only if you choose Allow analytics. Google processes cookie identifiers, browser/device information, visits, campaign attribution and enquiry-start/completion events to help us compare how people find and use this page. Names, email addresses, company details, budget selections and other enquiry-form content are not sent to Google Analytics. Advertising personalisation is disabled. You can choose No thanks and still submit an enquiry. Your choice and analytics cookies last up to 180 days. Use Analytics preferences at the bottom of that page to change your choice; choosing No thanks stops further measurement and clears the analytics cookies used by this page. Google may process analytics information outside Singapore under its own privacy practices. Links to films, social platforms and other websites take you to services with their own privacy practices. These services may collect information when you visit or interact with them.

Automatic site statistics

When enabled, the Make them care page automatically counts page loads, approximate time-in-view milestones of 10, 30 and 60 seconds, and enquiry-button clicks. These statistics help us understand campaign traffic. They do not establish unique visitors, exact visit duration, human attention, inbox delivery or sales. Accepted-enquiry statistics are currently unavailable. Missing counts do not mean there were no enquiries.

The page keeps its campaign category, timing and sent-event flags only in memory for that page. This measurement uses no cookies, browser local or session storage, visitor or session identifiers, or fingerprinting. It sends only a fixed page name, an approved campaign category, an event category and a Singapore calendar day to our own website. Form contents, full URLs, referrers, advertising click identifiers, IP addresses and browser details are not included in that statistics payload. The presence of a Google click parameter may assign a broad Google-tagged category without reading or sending its value; this does not prove a paid click or identify a campaign.

The store contains grouped counters rather than individual visitor or event records. Its intended reporting window is the current Singapore day and the previous 29 days. Automatic cleanup depends on site operation. Hosting and security services separately process connection information; their logs and backup copies have separate, unconfirmed retention periods. These aggregate events are not sent to Google, OpenAI or another advertising service.

Open Privacy & measurement in the footer and choose Stop site statistics on this page to stop further aggregate measurement for the current page. This stop is kept only in page memory. Reloading or opening another page starts measurement again only while site collection is enabled. Browser Do Not Track and Global Privacy Control requests are also respected. This control is separate from Google Analytics: declining Google does not stop these site statistics. Counts already sent cannot be linked to you for removal. Repeated loads, automated requests, browser restrictions and lost requests can affect the totals. Measurement failure must not affect enquiry delivery.

Optional Google Analytics on the story enquiry page

Google Analytics is off initially and loads only after you allow it. You can send an enquiry without allowing analytics. Google processes browser and device information, cookie identifiers, visits and validated campaign information to help us understand use of this page. Accepted enquiries may produce a generate_lead event with an opaque enquiry reference. This measures an enquiry accepted for email delivery; it does not verify an eventual sale or advertising result.

Your name, email address, company, budget, brief and other form details are not sent to Google Analytics. The page URL sent to Google excludes query parameters and the page referrer is omitted. Advertising storage, Google signals and advertising personalisation are disabled.

Open Privacy & measurement in the footer to change your choice. Tick Allow Google Analytics and choose Save preferences to allow it. Unticking the checkbox withdraws permission immediately; Decline Google Analytics also stops further Google measurement and clears this page’s analytics cookies. Your choice and analytics cookies last up to 180 days. If browser storage is unavailable, the controls explain when a choice applies only to the current page.

Validated utm_source, utm_medium, utm_campaign, utm_content and utm_term values are kept in browser session storage only after you allow analytics, and are included with your enquiry email only while that permission applies. Email-like values and long numeric identifiers are rejected. The story form does not capture Google ad-click identifiers. Google may process analytics information outside Singapore under its privacy practices. Browser restrictions or clearing cookies can shorten storage periods. Cookie expiry is separate from Google’s retention of analytics data.

Optional Meta measurement

On Clear Story Film, its Start a Project enquiry journey and Make Them Care, Meta measurement is off until you separately choose Allow Meta measurement and save that preference. Google Analytics and first-party site statistics have separate controls. Enquiry forms work without Meta permission.

If allowed, the existing Gil Chan’s Pixel (749037251909930) receives PageView events and Lead events only after our website accepts an enquiry for email delivery. A Lead is not confirmation of inbox delivery, a qualified prospect or a sale. We use a one-way transformed random enquiry reference as an event identifier to prevent repeated measurement. We do not send your form field names, name, email, phone number, message or other enquiry contents to Meta. We do not use advanced matching or server-side Conversions API.

The Pixel runs in an isolated document with a fixed measurement URL and an empty referrer, separate from the enquiry form. Campaign UTMs and other query strings are not passed to Meta. Meta receives the fixed measurement URL, event timing, Pixel/event identifiers and normal browser request information, including IP address and browser details. Meta cookies may be used where the browser permits them. The isolated document cannot access our form or first-party cookie storage. Browser restrictions can reduce attribution.

Open Meta measurement preferences near the bottom of these pages to change your choice. Unticking the checkbox or choosing Keep Meta off stops further measurement immediately and removes the measurement document. Your choice is stored on this browser for up to 180 days; deduplication stores transformed event identifiers in this tab’s session storage for up to 48 hours. Withdrawal cannot recall data already sent or a request already in transit, and does not clear cookies held on Meta’s own domains. Do Not Track and Global Privacy Control requests also keep Meta off.

Meta may use the information under its own policies, including to measure and improve advertising, and process it outside Singapore. Our preference/storage periods do not set Meta’s retention period. Read Meta’s privacy policy and cookie policy. OpenAI advertising measurement remains disabled.

OpenAI advertising measurement

OpenAI advertising measurement is disabled on the Make them care enquiry page. The page does not use previously saved OpenAI permission, read ChatGPT ad-click references or request OpenAI measurement for new enquiries.

Tashi chatbot

Tashi is Red Ink Media’s AI assistant. When Tashi is available and you use it, your current message, limited conversation context and relevant public information about Red Ink are sent through our website to OpenAI to generate and check a reply. The proposed reply is also processed by OpenAI for that check. Please avoid entering personal, sensitive or confidential information.

The chatbot plugin records operational information such as request counts and usage, rather than saving conversation transcripts. Hosting and security logs are handled as described elsewhere in this notice. OpenAI may retain inputs and outputs for safety and other purposes under its applicable API data policies; disabling response storage does not mean zero retention.

Chatting with Tashi does not automatically send a project enquiry or email to our team. You can choose to contact us using our Start a Project form. AI replies may be mistaken, so please confirm project scope, pricing and availability with our team.

Who can receive information

Relevant Red Ink team members use enquiry information. Website hosting and email service providers also process information as needed to operate these services. Our hosting environment is located in the United States, so some website information is processed outside Singapore. We do not use your project enquiry as permission to disclose it for unrelated marketing. Where information is processed overseas, we are responsible for arranging protection consistent with applicable Singapore data-protection requirements.

Retention and protection

We keep information for as long as it is needed for the enquiry, an ongoing business relationship or a legal requirement. When it is no longer needed, it should be deleted or anonymised, including through the normal expiry of backups. We use appropriate access controls and security measures to protect it. No website or email system can guarantee absolute security.

Your choices and privacy contact

You can ask about the personal information we hold, request access or correction, or withdraw consent with reasonable notice by emailing gil@redinkmedia.asia with “Privacy enquiry” in the subject. We may need to verify your identity before responding. We will explain any applicable exceptions and the likely effect of withdrawing consent; without your contact details, we may be unable to continue responding to your project enquiry.

Updates

We may update this notice when our website or practices change. This notice was updated on 11 October 2026 (Singapore time). If a new use requires your consent, we will request it before proceeding.